Terms of service

Who these terms are between

Exclia is operated from Spain by one person. There is no other staff and no contractor with access to customer data, which is a fact about how the product is run rather than a disclaimer — it is why the response times on this site are stated in business days.

They are between that operator and the organization whose account is being used. If you are agreeing to these terms on behalf of an organization, you are confirming you may do so.

What Exclia does

You keep a roster of the people and organizations your organization works with. Exclia checks that roster against exclusion and sanction lists published by government authorities — the federal LEIE and SAM lists, and state Medicaid lists as they are added — and tells you when a record on your roster resembles a record on one of those lists.

Every result carries the exact version of the list it was read from and the date that version was retrieved, and every screening is written to an audit log your organization can export. That trail is the product: it is what lets you show, later, that you screened a given person on a given date against a given version of a list.

What Exclia may be used for

Exclia is not a consumer reporting agency, and nothing Exclia produces is a consumer report under the Fair Credit Reporting Act. Exclia reads exclusion and sanction lists published by government authorities and reports what those lists say, together with the exact version of each list it read and the date it was retrieved.

You may not use Exclia, or anything Exclia produces, to make or inform decisions about employment eligibility, hiring, promotion, retention, credit, insurance, or housing, or for any other purpose regulated by the Fair Credit Reporting Act. Exclia is program-integrity screening for the people and organizations you already work with.

A potential match is information about a public list, not a conclusion about a person. Before you act on one, you verify it against the authority that publishes the list, and any decision you then make about a person is yours to make and yours to justify.

Accuracy, and what to do when something is wrong

Exclia does not author the lists it reads. If a government authority publishes a record that is wrong, the correction is made by that authority — we can tell you which list, which version, and when we retrieved it, so you know where to go.

What we are responsible for is reading those lists correctly and matching them to your roster honestly. If we have got that wrong — about your organization, or about a person named in something Exclia produced — write to us and we will review it. Every such message becomes a tracked case with a person reviewing it.

Write to disputes@exclia.com

Your roster, and what you are responsible for

The roster is yours. You decide who is on it, you are responsible for having a lawful basis to give us those records, and you are responsible for telling the people on it that their details are being checked against public lists where the law where you operate requires you to.

Exclia stores no Social Security numbers and no personal tax identifiers — there is no column for one anywhere in the product — so please do not put them in a free-text field.

Fees, plans, and cancellation

Plans and prices are published on the pricing page and are charged through Stripe. Usage above a plan’s included amounts is metered and appears on your invoice; the app shows your usage against your plan before the invoice does.

If you cancel, your subscription ends on the terms below. Nothing is removed right away, and nothing happens silently — you keep full access to export your data during the window below.

For 90 days you can sign in and export your monitored records, resolution log, and reports. After that window, this data is deleted — with the exceptions below.

• The audit reports your organization generated stay available to you.

• The resolution-log metadata that records that a screening happened, and when, is kept to preserve your evidentiary trail.

Availability

Exclia is built to keep running without attention, and screening is queued work that retries rather than something that has to succeed the moment you click. What we do not offer yet is a contractual availability commitment: there is no uptime figure in these terms, because a number we have not measured against a published status page would be a number we made up.

When a status page with independent monitoring is running, this section states what it commits to.

Liability

Exclia tells you what a public list says. It does not decide anything about a person, and the decisions you make after reading a result are yours — the permitted-use section above says the same thing as an obligation, and it is repeated here because this is the section a lawyer reads.

Our liability to you for any claim arising out of your use of Exclia is limited to the fees you paid in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

When these terms change, the date at the top of this page changes with them. If a change materially affects what you get or what you owe, we email the account owner before it takes effect rather than relying on you to re-read the page.

Governing law

Exclia is operated from Spain. Which law governs these terms, and which courts would hear a disagreement about them, is settled in the reviewed version of this page rather than stated here — a jurisdiction clause is exactly the kind of term that should not be written by the person who would rely on it, and putting a guess here would read as decided.

Contact

Questions about these terms, about a data processing agreement, or about how your data is handled go to the privacy address. A claim that something Exclia published about a person is wrong goes to the dispute address, which is read as a queue rather than as an inbox.

Write to privacy@exclia.com